Monzo says it has resolved a problem affecting its cellular banking app on Tuesday afternoon after 1000’s of consumers reported difficulties accessing it.
Platform outage monitor Downdetector noticed greater than 4,000 stories from customers complaining of issues shortly after 15:00 GMT.
The corporate earlier acknowledged a problem affecting its app – telling prospects who tried to make use of it that it might “not be totally practical” whereas it investigated.
A Monzo spokesperson stated “prospects can now use the app as regular.”
“For a brief interval as we speak, we activated Monzo Stand-in – our totally unbiased backup financial institution – whereas we investigated a problem,” they informed the BBC.
“Clients had been at all times in a position to make funds with their card, withdraw money, freeze their card and ship and obtain financial institution transfers.”
Many making an attempt to open the app after 15:00 GMT on Tuesday had been met with a discover telling them “we’re experiencing points”.
This stated the app wouldn’t perform as regular however different providers, comparable to viewing account particulars and shifting cash between accounts, could be out there.
Nevertheless, some customers making an attempt to entry the app took to social media to complain to Monzo that they may not view funds, latest funds or make financial institution transfers.
In posts seen by the BBC, some X customers additionally informed Monzo that they had been unable to make use of their card or withdraw cash.
The BBC has requested Monzo for remark about these complaints.
The corporate has greater than 14 million private and enterprise prospects throughout the UK.
It has beforehand highlighted its back-up banking infrastructure as a manner it avoids large-scale outages and points for patrons – lots of which had been seen throughout different UK banks throughout a spate of on-line outages final 12 months.
About 1.2m individuals within the UK had been affected by banking outages occurring on what was pay day for a lot of in early 2025.
