A LinkedIn publish by Ishita Singh, a expertise guide at EY, has raised considerations about passenger security in app-based cab providers after her mother and father had been allegedly harassed throughout an Uber journey in Delhi.
Singh mentioned she had booked an intercity Uber journey for her mother and father to journey from Delhi to Haryana early Sunday morning for a relative’s funeral. “This morning at 7:30 AM, I booked an intercity Uber journey for my mother and father (to Haryana) for a relative’s funeral. What adopted was not simply unprofessionalism, however outright harassment,” she mentioned in her publish.
In line with her, the driving force began the journey and claimed the pickup location was fallacious.
She added that the driving force ended the journey inside a number of meters whereas charging ₹300. “When my mother and father objected, he misbehaved with my mom, accused them, and refused to maneuver the automotive till they paid. He was reeking of alcohol and created a scene on the street.”
Her father, a former Military officer, and her mom, a retired Central Authorities officer, had been reportedly “harassed and humiliated.”
Ishita added that she contacted Uber’s 24/7 helpline greater than 50 occasions, however solely obtained automated directions to lift a ticket. She finally known as 112 and shared the driving force and automobile particulars.
She additionally confused that this was not concerning the fare however about “the protection of girls passengers, respect for senior residents, accountability of drivers, and the corporate’s buyer help.”
Singh requested the Delhi Site visitors Police to take strict motion towards the driving force for misbehaving with senior residents, driving drunk, and making a public nuisance by blocking the street.
Responding to the publish, Prabhjeet Singh, President of Uber India and South Asia, mentioned,“Sorry to listen to about this expertise Ishita Singh. Kindly DM me the journey particulars / registered telephone quantity and we could have our security crew look into this on precedence — each the incident and the place our security help may have been higher.”
The publish bought numerous reactions from the customers sharing related experiences. One mentioned, “It is a large disgrace! Can’t belief Uber for me and my household now.”
One other wrote, “Welcome to Haryana. I lived there for a number of years and noticed that issues don’t actually change.”
A 3rd individual shared an expertise with Ola in Bengaluru,“The motive force takes the reserving, comes to choose you up, after which refuses to activate the AC. He mentioned, ‘AC ka reserving nahi hai.’ Buyer care does nothing and so they simply say they’ll speak to the driving force and hold up.”
